Terms for Creators (Creator Agreement)

This Creator Agreement (the "Agreement") is entered into between Whale Group LTD (operating under the trading name Pumio, hereinafter referred to as the "Company", "we", "us", or "our") and you, an independent content creator utilizing our platform (the "Creator", "you", or "your").

By monetizing your content through Pumio, you agree to be bound by these rules and conditions. This Agreement applies only to Creators, not to Subscribers.

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1. Relationship of the Parties

• Independent Contractors: The Creator acknowledges and agrees that they are an independent contractor and not an employee, agent, joint venture, or partner of the Company.
• Tax Responsibilities: The Creator is solely responsible for reporting and paying any applicable taxes (including income tax, VAT, or local sales taxes) arising from revenues generated through the platform. The Company does not withhold taxes from Creator payouts unless required by applicable law.

2. Platform Fees and Revenue Share

• Platform Commission: The Company provides software infrastructure to facilitate digital content monetization. In exchange for using Pumio, the Company retains a percentage fee (the "Platform Fee") from gross transactions attributable to the Creator, including:
• creator subscriptions paid with Diamonds (web and mobile),
• creator support via Diamonds, and
• premium digital content access unlocked with Diamonds.
• Diamond Packs: Web and mobile Diamond pack purchases are sold by the Company as virtual currency. Pack sales are not Creator subscription revenue.
• Calculation: The exact Platform Fee percentage is shown in the Creator dashboard and may be updated by the Company with prior notice.

3. Payout Terms and Thresholds

• Payout Upon Request: The Company does not automatically distribute funds. Creator earnings accumulate on the platform until the Creator initiates a withdrawal request via the dashboard.
• Diamond-Sourced Earnings: When a user spends Diamonds on creator support (gifts) or a Diamond-paid subscription, the Creator's net amount (after the Platform Fee) is credited to Pending Balance (Hold). Such earnings are never instantly Available for withdrawal.
• Two-Tier Balance System (Pending vs Available):
• Pending Balance (Hold): Net earnings are held until clearance. Clearance lasts at least the standard hold period (product default approximately 14 days, which the Company may change with notice) and may last longer when the spent Diamonds are still within a maturity window measured from when those Diamonds were acquired (product default approximately 7 days). Funds release to Available only when both the hold period and any applicable Diamond maturity conditions are satisfied.
• Available Balance: After release, if no refunds, disputes, chargebacks, or compliance holds apply, funds move to Available Balance and become eligible for withdrawal. Only Available Balance may be withdrawn.
• Promotional, Admin, and Recovery Credits: Diamonds or USD credited by the Company for recovery, support, or promotional purposes may be subject to additional manual review before related earnings become Available.
• New-Account Withdrawal Limits: For a limited period after account creation (product default approximately 60 days), daily and monthly withdrawal caps apply (product defaults approximately $500 USD per day and $2,000 USD per month). After that period, these caps lift automatically unless the Company sets different limits. The Company may change caps with notice; remaining limits may be shown in the Creator dashboard where available.
• Minimum Payout Threshold and Fees: Withdrawals require Available Balance of at least $100 USD (or equivalent) and are subject to applicable withdrawal processing or conversion fees, which may be shown at request time and changed with notice.
• Payout Processing Window: To prevent fraud, manage chargeback risks, and comply with anti-money laundering (AML) regulations, requested payouts undergo review. Once requested from Available Balance, funds are typically transferred within 7 to 30 business days.
• Payoneer (Payouts and KYC): The Company uses Payoneer for creator payouts. Identity verification and compliance are completed once directly with Payoneer when you register or request your first withdrawal. The Company does not collect, store, or process your government IDs, bank account numbers, or full Payoneer credentials. We may retain only non-sensitive operational linkage (for example, payee reference or payout status).
• Delay, Refusal, and Reversal: The Company may delay, refuse, reverse, or claw back Pending or Available balances (and adjust future earnings) where it reasonably suspects fraud, chargebacks, wash trading, circular Diamond spending, Terms of Service breach, or other abuse.

4. Chargebacks, Refunds, and Content Violations

• Chargeback and Refund Liability: If a user's underlying fiat payment (web or store) is reversed, refunded, or charged back after Diamonds were spent toward the Creator, the Company may deduct the related amount and associated processing fees from the Creator's Pending Balance, Available Balance, and/or future earnings.
• Account Termination and Asset Forfeiture: The Company maintains a strict zero-tolerance policy for fraud, copyright infringement, illegal content, or platform manipulation. The Company may permanently terminate the Creator account and forfeit accumulated balances as liquidated damages.
• Liquidated Damages: Forfeited funds may be retained to cover legal fines, processor penalties, chargeback costs, and reputational harm caused by the Creator's breach.

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5. Contact Information

For inquiries regarding this Creator Agreement, contact us at:

• Entity: Whale Group LTD
• Company Number: 17318249
• Registered Office Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
• Email: support@pumio.io